Privacy Policy

What This Page Covers

HVAC Rathdrum runs this website so people in Rathdrum, Idaho and nearby towns can learn about our heating and cooling work. This page explains what information the site picks up and what happens to anything you tell us over the phone.

The site is informational. There are no forms, accounts or online payments here. The phone is the only way to reach us.

What the Site Records on Its Own

Like most websites, ours runs on a server that keeps ordinary logs. These can include your IP address, browser type, the pages you opened and the time of your visit. We use this to keep the site working and to spot problems, not to identify you.

Cookies and Basic Analytics

We may use simple analytics cookies to see which pages get read and how people find the site. That tells us things like which service pages are useful. It does not tell us your name or your address.

You can block or clear cookies in your browser settings. The site will still work if you do.

What You Share When You Call

When you phone us, you decide what to share. Usually that is your name, phone number, address and what is going on with your furnace, AC or heat pump. We use it to set up a visit, give you a quote, do the work and follow up on it.

Who Sees Your Information

We do not sell your information. We share it only when the job needs it, such as with a supplier ordering a part for your system, or when the law requires it. The companies that host this site and run its analytics handle their data under their own policies.

Keeping It Safe

We take ordinary, sensible steps to protect what you give us. No website or phone system is perfect, so we keep only what we need to serve you and your home.

Changes and Questions

We may update this page now and then. The current version is always the one posted here. If you have a question about your information, or want us to correct something we have on file, the same line you use for service, (208) 974-9411, is the place to ask, and we will sort it out.